FREQUENTLY ASKED QUESTIONS

Have A Question?

HELLO@GETCASAMIA.COM

Where does Casamia currently deliver?

We ship nationwide.

How do I make changes to an existing order?

To request a change, please contact hello@getcasamia.com and we'll review on a case by case basis.

What payment methods are accepted?

Visa, Mastercard, American Express and Discover. We also accept PayPal.

What do I do if something arrives damaged?

Contact us immediately at hello@getcasamia.com so we can replace!

Does my order ship out the day that I place it?

We ship out orders with in 1 to 3 business days.

Does the Casamia box come with food or beverages?

We wish! We love our food (and cocktails!) but this is to elevate your tablescapes before adding all of the yummy food/drinks.

Does the Casamia box come with florals?

Again, we wish. Use our instagram (@getcasamia) or our website for some inspo!

Is everything in the box reusable?

Each box comes with stuff that you can keep or stuff you can toss... the perfect combo to make set up and breakdown less stressful!

If I add myself to the waitlist, does that mean I 100% get that box?

Unfortunately not. The waitlist means you will be the FIRST one to know when a particular product is back in stock. You will be notified via email to purchase the product when back in stock.

I am gifting a Casamia box. Can I add a custom note?

YES! At checkout, there is a field that says 'Add a note to your order'. Insert it there and we will take care of the rest!

HOW MUCH DOES IT COST TO SHIP A CASAMIA BOX?

We have standard ground and 2-day air options available. Standard ground shipping starts at $10 and the 2-day air starts at $20.
 

CAN I APPLY MORE THAN ONE DISCOUNT CODE PER ORDER?

No, unfortunately we are unable to accept 2 discount codes per order. 
 

What is THE CASAMIA return policy?

We accept returns on all full price merchandise within 14 days of delivery date. Item/s must be in original condition and must not have been used, washed or altered. You are responsible for all shipping costs for return and exchanges

How do you return an item? – Please contact hello@getcasamia.com to initiate a return. Once the item has been received, you will receive your refund.

I'm a vendor, and would love to be in one of your boxes!

Please send an email to hello@getcasamia.com with your idea and product. We love new stuff!

HAVE MORE QUESTIONS?

HELLO@GETCASAMIA.COM